Book: An Introduction to Quality Assurance in Health Care
Author: Avedis Donabedian
Teaser: This book really is obligatory reading for anyone who influences the use of resources in healthcare and is interested in quality. Avedis Donabedian’s name is synonymous with quality of health care. He unravelled the mystery behind the concept by defining it in clear operational terms and provided detailed blueprints for both its measurement (known as quality assessment) and its improvement (known as quality assurance). Many before him claimed that quality couldn’t be defined in concrete objective terms. He demonstrated that quality is an attribute of a system which he called structure, a set of organised activities which he called process, and an outcome which results from both.